Every conversation with a doctor’s receptionist proceeds according to the same scenario.
With every question, the receptionist’s manner grows progressively frostier until she asks in a voice whose temperature could freeze the Black Sea, “What is your health insurance, Ma’am?”
“Healthlink,” I say.
This produces an instant and profound change.
“We are looking forward to seeing you, my dear,” the receptionist purrs in a warm and welcoming voice.
If the receptionist at your medical facility does not identify you immediately as a customer, then you are engaging with the wrong practice. I recommend that you change your medical arrangements immediately. An HMO will surely provide better service.
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Sigh. The tragedy of American health care. I find it supremely ironic that those who claim to promote the “culture of life” think that everyone has a right to own a semi-automatic rifle but not to basic health care.
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