A kerfuffle at Air France is a fitting punishment for the worst, most ineffective airline in the world. The only response that Air France ‘ s managers give to complaints about the egregious abuses at the airline is, “We don’t care where you write about it or who finds out. We are not invested in our image.”
This is an airline where everybody sucks, from management to flight attendants. I hope it finally falls apart and France will have to get itself together. It’s an absolute disgrace to treat people the way this airline does.
Clarissa's Blog 
You’re right that Air France is — or at least used to be, when I flew from the U.S. to Europe regularly — one of the worse airlines in the world. I normally flew Lufthansa from New York direct to Frankfurt, and the Stewards (esses) always spoke fluent English and German.
One time my Lufthansa flight was canceled, and I got moved onto an Air France flight where the attendants could barely speak any language other than French (which I don’t). The plane had a six-hour layover in the Charles de Gaulle airport very early in the morning hours. Not a single store / restaurant was open, and the terminal was literally freezing.
Alitalia is / was worse! I had to take it when I couldn’t catch a military flight out of Sardinia, and the Italian national airline was the only civilian carrier flying to any mainland European location (Rome, of course). None of the seats would recline AT ALL, full upright the whole short but miserable trip, and the terminal at Rome where we docked had been BLOWN TO RUBBLE by a terrorist bomb. The lights were out, and there was shattered g lass all over the place, and the only working personnel I saw besides a single open ticket booth were Italian soldiers guarding the place with machine guns.
(All this is true, by the way. I write bad fiction, but not on your website.)
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I don’t think British Airways is any better, but I haven’t travelled by air for quite a long time.
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