Is it a new customer service fad to ask shoppers what their plans are for the weekend? Three weeks in a row I stare stupidly at store assistants and cashiers without the slightest idea as to what I’m supposed to say in response to their cheerful, “So. Got any fun plans for this wonderful, sunny day?” They don’t seem to be content with a yes or a no. But I’m pretty sure it’s not a detailed account of my schedule for the day that they want to hear. I tried deflecting by asking what their plans were but it sounded like mockery given that they were clearly working.
Just as I mastered the correct way to handle the interminable hi-how-are-yous, life throws me this new sociability curveball.

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