Something is definitely up with Amazon. I pre-ordered a new release by a Spanish author I follow. On the release date, the book didn’t arrive.
I contacted customer service. One after another, customer service representatives named Anuj, Gowtham, and Snow Machi asked increasingly bizarre questions about the order. It got to the point where I started to doubt whether I had really ordered an innocent autobiography by an author famous for his extremely clean and unobjectionable writing style or had mistakenly pressed a button for some sort of a terrorist manual.
In the end, after endless imprecations for me not to worry (which I didn’t because why should I), Snow Machi pompously agreed to refund the book and let me order again. Which I did. And again the book failed to materialize.
I gave up and ordered it on Google Books but it’s been really weird with Amazon recently.



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