A few years ago, student advisement was outsourced to “professional advisers” who were hired as a large group for that purpose. It was sold to us as something that will allow professors to do less admin work.
Of course, it turned out to be complete bunk. We still have to advise students and, what’s worse, we have to convince the students that everything the advisers told them is bunk.
Example. A student came in yesterday who is a native speaker and who placed out of language courses. The “professional adviser” told him he only needed to take a single Senior Essay course to get a degree in Spanish. It took me 30 minutes to convince him that you can’t get a degree just on the strength of being a native speaker. He clearly thought that I was just being mean to him after all the wonderful promises of an easy and fast degree he had gotten from the adviser.
We constantly meet with these advisers to explain to them how the program works. We create simple laminated sheets they can keep in front of them at all times that list the requirements but this shit keeps happening.
Outsourcing is dumb. Creating needless and expensive bureaucracies is idiotic.