At the bookstore coffeeshop, the poor baristas are so busy doing the endless upsell that they routinely forget to give you half of the things you ask for. And I only ever get two things, a coffee for me and a gingerbread man cookie for Klara. And have you tried asking a toddler to wait patiently for her gingerbread man? It’s not pretty.
I’d come to the bookstore a lot more often if I didn’t dread the multistage upsell.