Since becoming department Chair 4 years ago, I have found out that every university service – be it accounting, HR, advisement, admissions, interlibrary loans, disability services, or anything else – has one person who’s carrying the workload of the entire unit, knows how everything functions, and guarantees the smoothness of operations. In addition to that one crucial person, there’s a number of confused, bumbling individuals in each unit who know nothing and often get aggressive as a result.
Interacting with these departments always consists in identifying that one individual who actually works and addressing her directly, bypassing the 15 or 20 deadwood workers. After 4 years on the job, I have a list of the people who know what they are doing and interact with them directly. These are always the most cheerful, energetic workers who enjoy what they do and love helping others.
Nobody would even notice if the rest of the workers were fired tomorrow. So it’s not just Twitter.


