Hey, people, look what a reader sent in:
Rao postulates three groups in any organization: the Clueless, the Losers, and the Sociopaths. The Clueless mistakenly believe that the organization is actually supposed to do whatever it pretends to be for: selling widgets, saving endangered herons, or educating school-children, for instance. They are dedicated to this mission and work hard, and creatively, to further it. The Losers have a job because they need a paycheck; their motivation is to make work reasonably pleasant in exchange for minimal effort. The Sociopaths recognize the reality that the organization is just the setting for a power game played among themselves.
I’m a total Loser in this classification. I’d be glad to be somebody else but, unfortunately, my institution doesn’t have a mission I can support. Plus, my individual mission is at odds with that of the institution, as I only recently started to realize.