A brainless clerk sent out a letter to the university faculty members that starts with:
Dear FILL IN:
You are currently employed by X university. . .
Of course, nobody responded to the message because nobody identifies as “FILL IN.” Now the administrators are outraged that nobody took the actions enumerated in the letter. Especially since the letter was filled with the most egregious, condescending insults I have ever encountered inside a supposedly professional letter.
I wondered at first what possessed our normally professional and respectful support stuff to send out such an insulting letter. And then I scrolled to the end of the message and saw that it was signed by the HR department. Then I had no more questions.