Judy Lydon had a busy routine as a maternity nurse at Brigham and Women’s Hospital. She moved from room to room taking care of women and their new babies, checking vital signs, changing diapers, helping mothers hold and feed their newborns for the first time.
Then came the new computer system.
Now, she says, she’s become a captive of the keyboard, spending far more of her time recording every blood pressure reading, every feeding, every diaper change. The demands of the new system are so taxing and time-consuming, Lydon said, that the computer has come between her and her patients.
Thank you, sweet dear computer. Anything that keeps nurses away from mothers for at least a few minutes is fantastic. I’m still traumatized by the unending stream of loud and obnoxious cheeriness that nurses were directing at me in the hospital. I know they meant well but three days of hearing their LOUD, happy chirping every 15 minutes, day and night, almost did me in.
I don’t think I will ever forget the sweet moments when the nurse would turn away to the computer and, for a few blessed moments, would stop staring at and talking to me. The few times when the computer was off, nurses did things like wake me up at 3 am to give me a repeat lecture about the importance of not taking the baby to sleep in my bed. Which I was not doing and not planning to do. There is also the endearing tradition of waking a person up to ask if she feels any pain.
The only glimmers of humanity that I could see behind this fake and LOUD cheeriness of the medical personnel would occur whenever the computer took a minute to start and a nurse would get a moment to relax into her human personality as she stared at the dark screen.
The doctors and nurses in the article whine that computer management systems slow them down. We, as patients, are asked to side with medical professionals who are upset that something throws a wrench into their conveyor-belt approach to treating patients. In my experience, though, anything that slows down a doctor or a nurse and makes them stop their mechanical dispensation of prescriptions and actually see a patient is a blessing. It is kind of sad that computers are being accused of preventing people from acting too robotic and inhuman.